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Quality Assurance Specialist

vor 2 Monaten

Moosburg, Bayern, Deutschland Amazon Europe Core Vollzeit
About the Role

As a member of the Amazon Europe Core team, you will play a critical role in ensuring the highest level of quality in our delivery operations. Your primary responsibility will be to identify, design, and implement process improvements that enhance the customer experience and drive business growth.

Key Responsibilities
  • Quality Data Analysis: Complete daily routines to analyze address data quality and identify areas for improvement.
  • Process Optimization: Monitor and analyze data to track key quality metrics, and use logical thinking and analytical skills to identify potential areas for improvement.
  • Audit and Assessment: Perform audits, assessments, and deep dives of field processes and procedures to ensure compliance and identify opportunities for improvement.
  • Communication: Communicate any quality problems or concerns that are impacting the customer experience to internal stakeholders.
  • Record Management: Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
About the Team

Amazon Europe Core is a dynamic and innovative team that is dedicated to creating unprecedented customer experiences. We are looking for a highly skilled and motivated individual who is passionate about process improvement and customer satisfaction.

Requirements
  • Language Skills: Advanced proficiency in German and English languages, in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
  • Experience: Relevant experience working with data analytics and using these metrics to identify problems, as well as experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
Preferred Qualifications
  • Customer Service Skills: Excellent customer service skills to effectively communicate with internal and external partners.
  • Transportation Management: Experience using a transportation management system.
  • Parcel Delivery Experience: Parcel delivery experience, with market/geographic expertise.