Technical Support Specialist

Vor 5 Tagen

Fürstenfeldbruck, Bayern, Deutschland Güntner GmbH Vollzeit

About the Role:

We are seeking a skilled Technical Support Specialist to join our team at Güntner GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and resolving technical issues related to our products.

Key Responsibilities:

  • Analyze customer complaints and develop effective solutions to resolve technical issues.
  • Provide technical support to customers through various communication channels.
  • Participate in projects related to complaints management and suggest improvements to our processes.
  • Process customer claims in a timely and efficient manner, ensuring high levels of customer satisfaction.
  • Participate in training programs to enhance your technical skills and knowledge.

Requirements:

  • Technical apprenticeship in refrigeration/air conditioning or electrics/electronics.
  • High customer orientation and strong communication skills.
  • Good knowledge of MS Office and ERP systems.
  • Fluent English knowledge, with German as a plus.

What We Offer:

  • An open corporate culture and a dynamic work environment.
  • Exciting projects with creative freedom and short decision-making paths.
  • Opportunity to travel to customer sites to gather technical details.
  • An attractive remuneration package with benefits and bonuses.
  • Access to fitness and sports facilities through our partnership with EGYM Wellpass.
  • Company bike leasing through our partner Bikeleasing.

Get in Touch:

We look forward to receiving your application. Your data will be treated confidentially. If you have any questions, please contact Kağan Brinkwirth at kagan.brinkwirth@guentner.com.

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