Team Manager Customer Support
vor 2 Wochen
Deine Rolle:
Als Team Manager Customer Support bei KOMSA übernimmst du die Führung des Kundensupport-Teams und bist verantwortlich für die Optimierung von Prozessen und der Mitarbeiterentwicklung. Du sorgst für effiziente Abläufe und bist die zentrale Anlaufstelle bei Eskalationen.
Deine Aufgaben:
- Du gestaltest und steuerst operativ dein Team
- Du priorisierst die Aufgaben und überwachst die vereinbarten KPI's (z.B. Lösungszeit)
- Du treibst die Automatisierung voran und arbeitest an der Optimierung von Arbeitsabläufen und Prozessen mit
- Du forderst und förderst unsere Mitarbeiter und führst Mitarbeiter- sowie Feedbackgespräche
Was wir bieten:
- 30 Tage Jahresurlaub
- Individuelle Entwicklung & Weiterbildung
- Flexible Arbeitszeiten
- Tageweise Homeoffice
- Dienstgeräte
- KiTa-Zuschuss
- Betriebliche Altersvorsorge
- Betriebskindergarten
- Möglichkeit der Teilnahme an Sportkursen
- Teamevents
- … und viel mehr
Deine Qualifikationen:
- Abgeschlossenes Studium oder kaufmännische Ausbildung
- Kommunikationsfähigkeit und sicheres Auftreten
- Hohe Sozialkompetenz
- Teamplayer
- Verständnis von Prozessen und Arbeitsabläufen
- Englischkenntnisse sowie erste Führungserfahrung und Expertise im Kundenservice
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