Team Leader

Vor 3 Tagen


Chemnitz, Sachsen, Deutschland bindan GmbH & Co. KG Vollzeit
About the Role

We are seeking an experienced Team Leader to join our Customer Service team at bindan GmbH & Co. KG. As a Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities
  • Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance targets.
  • Develop and implement training programs to enhance the skills and knowledge of the team.
  • Monitor and analyze customer feedback and use it to improve the service provided by the team.
  • Collaborate with other departments to ensure that customer needs are met and that the team is working efficiently.
  • Manage and resolve customer complaints in a professional and timely manner.
  • Conduct regular team meetings and provide feedback to team members.
  • Develop and implement processes to improve the efficiency and effectiveness of the team.
Requirements
  • Proven experience in a team leadership role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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