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    vor 4 Wochen


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Team Leader

vor 2 Monaten


Chemnitz, Sachsen, Deutschland bindan GmbH & Co. KG Vollzeit

Job Title: Team Leader - Customer Service

Company: bindan GmbH & Co. KG

Job Type: Full-time

Location: Remote (Germany)

About the Role:

We are seeking an experienced Team Leader to lead our Customer Service team in providing exceptional customer experiences. As a Team Leader, you will be responsible for managing a team of customer advisors, coaching and training them to ensure they have the skills and knowledge to deliver outstanding customer service.

Key Responsibilities:
  • Team Management: Lead a team of customer advisors, providing guidance, support, and coaching to ensure they meet performance targets and provide excellent customer service.
  • Employee Development: Conduct regular employee coaching and training sessions, as well as onboarding new colleagues to ensure they are equipped to handle customer inquiries and resolve issues efficiently.
  • Operational Management: Manage day-to-day operations, including project tasks, and ensure the team is working efficiently to meet customer needs.
  • Quality and Performance: Monitor defined quality and performance targets, and implement strategies to improve customer satisfaction and team performance.
  • Customer Cases: Handle complex customer cases, making goodwill decisions to resolve issues and ensure customer satisfaction.
  • Collaboration: Collaborate with the management team to ensure alignment and effective communication across the organization.
  • Personnel Selection: Independently select and manage personnel to ensure the team has the necessary skills and expertise to deliver exceptional customer service.
Requirements:
  • Education: Completed vocational training or studies, preferably in a related field.
  • Experience: Several years of experience in leading teams, preferably in a customer-facing role.
  • Skills: Strong affinity for E-Commerce / online business, success and solution-oriented, confident and cooperative leadership personality, service-oriented and empathetic personality, fluent in German (written and spoken).
Benefits:
  • Salary Package: Attractive salary package and company product vouchers.
  • Benefits: Support for retirement benefits and a tax-free energy bonus.
  • Work-Life Balance: Work-life balance initiatives including home-office, generous vacation days, and opportunities for workation and sabbatical.
  • Personal Development: Personal development opportunities through training programs and specialized career paths.
  • Work Environment: Free lunches, beverages, snacks, and modern working equipment provided.
  • Transportation: Subsidized job bike/public transportation and team-building activities.