Customer Satisfaction Specialist
vor 2 Wochen
Exide Technologies GmbH is a leading international provider of innovative and sustainable battery storage solutions. With over 135 years of experience, the company has developed and globally marketed cutting-edge batteries and systems, contributing to the energy transition and driving a cleaner future.
Job DescriptionWe are looking for a highly skilled Customer Satisfaction Specialist to join our team in Büdingen, Germany. As a key member of our Motion division, you will be responsible for ensuring customer satisfaction and resolving issues efficiently.
Responsibilities:- Implement preventive and corrective actions to meet customer requirements
- Lead cross-functional teams focused on customer expectations and needs
- Prepare and participate in customer audits
- Analyze audit results and customer requests, sharing findings with the plant team
- Conduct internal audits and monitor new projects and product homologations
- Knowledge of international quality standards (ISO 9001, ISO TS 16949)
- Understanding of quality tools (SPC, 8D, FMEA)
- Customer management and project management skills
- Excellent communication and analytical skills
- Very good knowledge of German and good knowledge of English
- A competitive salary: €50,000 - €65,000 per year
- Hybrid working model (3 days in the office, 2 days remote work)
- 30 annual holidays
- Professional growth opportunities and learning initiatives
We offer a dynamic and inclusive work environment that values sustainability, diversity, and continuous learning. Our employees enjoy a range of benefits, including access to exciting personal and professional development opportunities, additional corporate well-being initiatives, and more.
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