Customer Satisfaction Specialist
Vor 3 Tagen
About the Job:
We are seeking an experienced Customer Satisfaction Specialist to join our team at Exide Technologies GmbH in Büdingen, Germany. The ideal candidate will have a strong background in quality assurance, customer service, and process improvement.
Key Responsibilities:
- Implement preventive and corrective actions to meet customer requirements
- Lead cross-functional teams to address customer needs and expectations
- Prepare, participate, and follow up on customer audits
- Analyze audit results and customer requests, and share findings with the plant
- Participate in internal audits and monitor new projects
- Develop and implement awareness and training programs for customers
- Monitor and update KPIs related to customer satisfaction
- Participate in problem-solving working groups and continuous improvement initiatives
Requirements:
- Strong knowledge of international quality standards, including ISO 9001 and ISO TS 16949
- Experience with quality tools such as SPC, 8D, and FMEA
- Excellent customer management and communication skills
- Project management and team work skills
- Analytical and problem-solving skills
- Fluent German and English language skills
About Exide Technologies:
Exide Technologies is a leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. Our culture is centered on recycling, sustainability, and environmental responsibility.
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