Technical Service Specialist
vor 2 Wochen
Job Title: Technical Service Specialist
Job Summary:
We are seeking a highly skilled Technical Service Specialist to join our team in Mannheim, Germany. As a Technical Service Specialist, you will be responsible for providing technical support to external customers and conducting training programs for both internal and external clients.
Key Responsibilities:
- Respond to and resolve technical issues related to product and service requests.
- Investigate and troubleshoot issues related to repairs or procedures for electrical or mechanical systems.
- Communicate effectively with internal and external partners to resolve inquiries.
- Provide guidance and training to customer service representatives and external customers.
- Maintain and continuously enhance your knowledge of company products and equipment.
Requirements:
- General education degree in a technical field.
- At least 3 years of proven experience in troubleshooting and repair of combust motors.
- Experience in customer or technical support, preferably within the engine-powered product service industry.
- Fluency in English and German.
- Strong negotiation and problem-resolution skills.
- Proficient computer skills.
What We Offer:
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- The chance to make a real impact within a dynamic international team.
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