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Restaurant Partnership Support Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Wolt Vollzeit

**About Wolt**

Wolt is a fast-growing tech company that is revolutionizing the way people order food. We are currently expanding our business in Germany and are looking for a talented individual to join our team as a Restaurant Partnership Support Specialist.

**Job Summary**

We are seeking a highly skilled and motivated individual to join our Merchant Services team. As a Restaurant Partnership Support Specialist, you will play a critical role in ensuring that our restaurant partners are set up for success and are performing well on our platform.

**Key Responsibilities**

  • Analyze partner performance data and act on key performance indicators to improve partner performance.
  • Monitor multiple workflows of partner performance improvement and track progress.
  • Proactively reach out to partners to solve issues through written and verbal communication.
  • Experience working with cross-functional teams and able to formulate requests and tasks clearly.
  • Refine and improve approaches on partner and vendor communication, coaching, and training.

**What We Offer**

  • A dynamic and international team environment.
  • A fast-growing tech company with many career opportunities.
  • An attractive salary package.
  • Discount on Wolt orders.
  • Subsidy for the Deutschland-Ticket.
  • Urban Sports Club membership subsidy.
  • Modern work equipment.
  • Various soft drinks, coffee, and fruits in the office.
  • Weekly all-hands meetings and regular team events.
  • Flexible working hours policy.
  • 30 days of vacation.

**Requirements**

  • Excellent communication skills in German and English, both verbal and written.
  • Experience with partner support or communication-heavy job.
  • Overall positive demeanor with a good amount of patience.
  • Excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows.
  • Keen eye for detail - every small one counts.
  • Outside-of-the-box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
  • Experience in gastronomy or the food industry is a plus.
  • Experience with Google Suite is a plus.