Restaurant Partnership Support Specialist
vor 2 Monaten
**About Wolt**
Wolt is a fast-growing tech company that is revolutionizing the way people order food. We are currently expanding our business in Germany and are looking for a talented individual to join our team as a Restaurant Partnership Support Specialist.
**Job Summary**
We are seeking a highly skilled and motivated individual to join our Merchant Services team. As a Restaurant Partnership Support Specialist, you will play a critical role in ensuring that our restaurant partners are set up for success and are performing well on our platform.
**Key Responsibilities**
- Analyze partner performance data and act on key performance indicators to improve partner performance.
- Monitor multiple workflows of partner performance improvement and track progress.
- Proactively reach out to partners to solve issues through written and verbal communication.
- Experience working with cross-functional teams and able to formulate requests and tasks clearly.
- Refine and improve approaches on partner and vendor communication, coaching, and training.
**What We Offer**
- A dynamic and international team environment.
- A fast-growing tech company with many career opportunities.
- An attractive salary package.
- Discount on Wolt orders.
- Subsidy for the Deutschland-Ticket.
- Urban Sports Club membership subsidy.
- Modern work equipment.
- Various soft drinks, coffee, and fruits in the office.
- Weekly all-hands meetings and regular team events.
- Flexible working hours policy.
- 30 days of vacation.
**Requirements**
- Excellent communication skills in German and English, both verbal and written.
- Experience with partner support or communication-heavy job.
- Overall positive demeanor with a good amount of patience.
- Excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows.
- Keen eye for detail - every small one counts.
- Outside-of-the-box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
- Experience in gastronomy or the food industry is a plus.
- Experience with Google Suite is a plus.
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