Key Account Manager DACH

vor 4 Wochen

Munich, Bayern, Deutschland Sinch Vollzeit

We are Sinch, a leading provider of mobile engagement solutions. Our mission is to help businesses communicate with customers on a global scale. As a Key Account Manager for the DACH region, you will play a crucial role in driving growth and customer satisfaction.

The role involves managing a portfolio of key accounts, ensuring high levels of customer satisfaction, profitability, and growth. You will work closely with clients to develop and implement strategic account plans, drive cross-selling and upselling opportunities, and foster enduring relationships.

Key Responsibilities:

  • Manage a portfolio of key accounts to ensure high levels of customer satisfaction, profitability, and growth.
  • Develop and implement strategic account plans to facilitate product expansion and drive cross-selling and upselling opportunities.
  • Serve as the primary point of contact, fostering proactive and enduring relationships with clients.
  • Handle renewals, negotiate contracts and agreements to optimize the offering.
  • Regularly meet clients, attend industry-relevant events, and monitor market trends to identify new business opportunities.
  • Collaborate closely with Sales Engineers, Project and Product Managers, Support teams to deliver tailored solutions and ensure a seamless client experience.
  • Maintain and update internal CRM systems, providing accurate sales forecasts and pipeline management.

Requirements:

  • Bachelor's degree in business administration, telecommunications, or a related field.
  • Proven track record of at least 7 years of key account management or sales, preferably within the relevant industry.
  • Excellent communication, negotiation, and interpersonal skills with an ability to conceptualize the technical and commercial values of our offering.
  • Self-motivated, results-driven, and able to work independently.
  • Fluency in German and English is required.
  • Willingness to travel on demand.

About Sinch:

Sinch is a global leader in mobile engagement solutions. Our technology helps businesses communicate with customers on a global scale. We are committed to delivering innovative solutions that drive growth and customer satisfaction.

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