Customer Loyalty and Growth Specialist

vor 1 Monat

Stuttgart, Baden-Württemberg, Deutschland AnyDesk Software Vollzeit

About AnyDesk Software

We are a software technology company that aims to improve the way society functions through global connectivity. Our platform technology is designed to reinvent the internet.

Job Description

We are seeking a highly motivated Customer Loyalty and Growth Manager to join our Customer Experience department. In this role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.

Key Responsibilities

  • Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
  • Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
  • Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
  • Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
  • Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
  • Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
  • In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies

Requirements

  • Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
  • 1-3 years of experience in CSM/Account management
  • Experience selling 3-year deals, preferably SaaS
  • Proficient knowledge of business administration, negotiation, and retention skills
  • Experience leading demos with customers
  • Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
  • Creative and empathic, with great communication skills
  • Excellent written and verbal communication skills in German and English are mandatory, any other languages like French, Dutch, Italian or Spanish are a plus

What We Offer

  • Centrally located office in Stuttgart
  • Flexible working hours and a hybrid working model
  • 30 vacation days/year in a full-time position
  • Free drinks and weekly team lunch
  • Personal and professional development potentialities and room for creative ideas
  • An international team

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