Customer Loyalty and Growth Associate
vor 2 Monaten
About AnyDesk Software
AnyDesk Software is a leading provider of remote access software solutions. We are committed to delivering innovative technology that enables seamless communication and collaboration across the globe.
Job Summary
We are seeking a highly motivated Customer Loyalty and Growth Manager to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
Key Responsibilities
- Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
- Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
- Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
- Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
- Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
- In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Requirements
- Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
- 1-3 years of experience in CSM/Account management
- Experience selling 3-year deals, preferably SaaS
- Proficient knowledge of business administration, negotiation, and retention skills
- Experience leading demos with customers
- Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
- Creative and empathic, with great communication skills
- Excellent written and verbal communication skills in German and English are mandatory, any other languages like French, Dutch, Italian or Spanish are a plus
Preferred Skills and Experience
- Experience working under quotas and KPI's
- Organized and structured with excellent analytical and problem-solving skills
- Adaptability and resilience in a fast-paced environment
What We Offer
- Centrally located office in Stuttgart
- Flexible working hours and a hybrid working model
- 30 vacation days/year in a full-time position
- Free drinks and weekly team lunch
- Personal and professional development potentialities and room for creative ideas
- An international team
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