Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Essen, Nordrhein-Westfalen - Bechtle

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IT Support Specialist

vor 1 Monat


Essen, Nordrhein-Westfalen, Deutschland Bechtle Vollzeit
Deine Mission

Als wichtige Ansprechperson kümmerst du dich um die Annahme von Telefonaten unserer Kunden und Aufnahme von IT-Störungsmeldungen in einem Ticketsystem.

Deine Aufgaben
  • Analysiere und bearbeite eingehende Tickets unter Berücksichtigung von SLA`s.
  • Löse Probleme per Remotezugriff im ersten Kontakt mit dem Anwender im Rahmen eines 1st Level Supports.
  • Stelle die Kundenkommunikation sicher und halte ein regelmäßiges Statusupdate.
  • Dokumentiere im Ticketsystem sicher und qualifiziert.
  • Übernehme den Support und die Weiterleitung der Vorgänge an nachgelagerte Supporteinheiten oder Drittdienstleister.
Deine Skills

Wir suchen nach einem Teammitglied mit:

  • Abgeschlossener Berufsausbildung im IT-Umfeld.
  • Erster Berufserfahrung im IT Hotline Support oder als IT-Systemadministrator.
  • Erfahrung mit gängigen IT-Ticketsystemen.
  • Sehr guten Kenntnissen von Windows Clients und Client-Hardware.
  • Fundiertem Wissen im Hinblick auf Standard-Büroapplikationen im MS Windows-Umfeld.
  • Idealerweise Kenntnissen von MS Active Directory, MS M365 Kontexten, MDM oder Exchange Online.
Was du verdienst

Bei Bechtle entwickelst du dich kontinuierlich weiter und bleibst niemals stehen. Du hast die Möglichkeit, deine Arbeitszeit und deinen Arbeitsort individuell zu gestalten. Wir bieten dir ein Rund-um-Sorglos-Paket, einschließlich einer attraktiven Berufsunfähigkeitsversicherung und einer betrieblichen Altersversorgung. Du hast 30 Tage Urlaub, um dich zu erholen und neue Erfahrungen zu sammeln.