Customer Support Specialist
Vor 5 Tagen
Systech, a leading brand of Dover Corporation, is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert assistance to our customers regarding our Track and Trace system.
The ideal candidate will have a strong understanding of pharmaceutical serialization and supply chain solutions. Your primary responsibilities will include:
- Answering customer questions and resolving issues related to our Track and Trace system
- Providing remote support and troubleshooting services to customers
- Collaborating with internal technical teams to resolve software-related incidents
- Supporting field service technicians and partners with technical questions
In addition to your technical expertise, you will also be responsible for:
- Installing and configuring our Track and Trace systems remotely
- Providing remote customer training for Level 3 System
- Contributing to continuous improvement initiatives to enhance our products and services
We offer a hybrid work arrangement and a competitive compensation package. All qualified applicants will receive consideration for employment without discrimination.
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