Customer Support Specialist

Vor 5 Tagen


Heppenheim an der Bergstrasse, Hessen, Deutschland Dover Corporation Vollzeit

Systech, a leading brand of Dover Corporation, is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert assistance to our customers regarding our Track and Trace system.

The ideal candidate will have a strong understanding of pharmaceutical serialization and supply chain solutions. Your primary responsibilities will include:

  • Answering customer questions and resolving issues related to our Track and Trace system
  • Providing remote support and troubleshooting services to customers
  • Collaborating with internal technical teams to resolve software-related incidents
  • Supporting field service technicians and partners with technical questions

In addition to your technical expertise, you will also be responsible for:

  • Installing and configuring our Track and Trace systems remotely
  • Providing remote customer training for Level 3 System
  • Contributing to continuous improvement initiatives to enhance our products and services

We offer a hybrid work arrangement and a competitive compensation package. All qualified applicants will receive consideration for employment without discrimination.



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