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Customer Technical Service Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Excelerate Vollzeit
Job Summary

We are seeking a highly skilled Customer Technical Service Engineer to join our team at Excelerate. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients across Europe.

Key Responsibilities
  • Collaborate with internal technical teams to provide ongoing learning and development in IT systems support, including complex solutions.
  • Provide technical support and maintenance services to clients, including infrastructure technical support, field maintenance, installations, and networking support.
  • Work closely with clients to understand their technical needs and provide tailored solutions to meet their requirements.
  • Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
Requirements
  • Basic German (A2/B1 minimum) and English (Conversational) language skills.
  • Ability to work in a collaborative environment and provide exceptional customer service.
  • Strong technical skills and knowledge of IT systems and infrastructure.
  • Ability to work in a hybrid role, with a mix of on-site and remote work.
About Excelerate

Excelerate is a European local delivery platform that provides field technical services to clients across the region. We are committed to providing high-quality technical support and solutions to our clients, and we are seeking a talented and motivated individual to join our team.