Service Director
vor 22 Stunden
About the Role:
We are seeking an experienced and dynamic Service Director to lead service operations across the DACH and Benelux regions. This role is pivotal in driving service excellence, ensuring customer satisfaction, and steering the strategic direction of service operations.
Key Responsibilities:
- Strategic Leadership: Develop and implement service strategies that align with both local and global business objectives, ensuring offerings remain competitive and customer-focused.
- Operational Excellence: Oversee the quality and consistency of after-sales and service functions across multiple locations, managing service KPIs, warranty claims, spare part availability, authorised partners, and claim management.
- Financial Management: Take charge of the service department's P&L, driving commercial growth, managing budget planning, and cost-saving initiatives, and ensuring profitability.
Requirements:
- Proven Leadership Experience: Strong background in leading cross-country teams, with a demonstrated ability to drive transformation and manage change effectively. Previous experience working in the White Goods, Brown Goods, or household electronics industry is essential.
- Strategic and Analytical Skills: Adept at analysing market trends, developing long-term service strategies, and making sound decisions that align with business goals.
- Multilingual Proficiency: Fluent in both German and English, with French as a strong advantage. Excellent communication skills and the ability to navigate the complexities of a multicultural environment.
About Haier:
Haier is a multi-billion dollar business in home appliances and consumer electronics. We are committed to delivering world-class service across the DACH and Benelux regions.
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