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Service Operations Director

vor 2 Monaten


Munich, Bayern, Deutschland Talents First - Executive Search & Selection Vollzeit
Service Director Opportunity

Haier, a leading global home appliances and consumer electronics company, is seeking an experienced Service Director to lead service operations across the DACH and Benelux regions.

Key Responsibilities:
  • Develop and implement service strategies that align with local and global business objectives, ensuring offerings remain competitive and customer-focused.
  • Oversee the quality and consistency of after-sales and service functions across multiple locations, managing service KPIs, warranty claims, spare part availability, and authorised partners.
  • Take charge of the service department's P&L, driving commercial growth, managing budget planning, and cost-saving initiatives, and ensuring profitability.
Requirements:
  • Strategic and analytical skills, with the ability to analyse market trends and develop long-term service strategies.
  • Fluency in both German and English, with French as a strong advantage.

As a Service Director at Haier, you will play a pivotal role in driving service excellence and customer satisfaction across the DACH and Benelux regions. If you are a seasoned professional with a passion for service leadership, we encourage you to apply for this exciting opportunity.