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Customer Experience Management Intern

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Lufthansa Consulting GmbH Vollzeit

As a Customer Experience Management Intern, you will contribute to the development of our product and project approaches in the "Customer Experience" area with your creativity, analytical skills, and research competencies.

Participation in product development in the Solution Group "Customer Experience", e.g. qualitative and quantitative analysis approaches within the Customer Journey and Customer Experience from the airline and airport perspective Development of topic areas, product approaches, and internal interfaces for the topic of digital strategy of Lufthansa Consulting with a special focus on Customer Experience Participation in the creation of offers through independent research and development of individual topic areas

Requirements

You are studying business administration, computer science, or aviation management and understand airline organizations? High customer and service orientation and initial experience in Customer Experience Design are advantageous Good and fast comprehension of new topics and initial experiences in CX digitalization are advantageous Strong communication skills and organizational skills Proactive work and self-assured appearance Very good German and English skills in writing and speaking