TRICARE Beneficiary Service Representative

vor 4 Wochen


Vaihingen an der Enz, Baden-Württemberg, Deutschland 00100 LEIDOS, INC. Vollzeit

Are you looking for a challenging and rewarding career in healthcare? Do you have a passion for helping others and making a difference in their lives? Leidos has an exciting opportunity for a Beneficiary Services Representative Floater to join our team in Stuttgart-Germany.

The successful candidate will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. This will involve verifying benefits eligibility, processing enrollments and disenrollments, and providing education on resources and benefits to beneficiaries.

As a Beneficiary Services Representative Floater, you will work closely with our team to provide exceptional customer service and support to our beneficiaries. You will be responsible for registering TRICARE beneficiaries in the MHS Genesis system, performing Primary Care Manager changes, and providing basic claims assistance.

Key responsibilities will include:

  • Verifying benefits eligibility and processing enrollments and disenrollments
  • Registering TRICARE beneficiaries in the MHS Genesis system
  • Performing Primary Care Manager changes
  • Providing education on resources and benefits to beneficiaries
  • Providing basic claims assistance
  • Collecting and recording transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Conducting briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
  • Maintaining confidentiality and proper handling of Protected Health Information

Requirements for the role include:

  • High school diploma or GED
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
  • Must be a US Citizen
  • Be eligible for and maintain ADP IT/III clearance access level
  • Three years' cumulative experience in the following areas:
    • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
    • Experience in a medical or clinical environment
    • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
    • Experience in a customer service environment

Desirable skills include:

  • Fluency in English
  • Proficient in written and oral communications
  • Possess effective presentation skills
  • Computer literate with Internet research experience
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook

Leidos is an equal opportunities employer and welcomes applications from all qualified candidates. If you are passionate about making a difference in the lives of others and have the skills and experience required for this role, please submit your application.



  • Vaihingen an der Enz, Baden-Württemberg, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Leidos has an exciting opportunity for a Beneficiary Services Representative Floater in Stuttgart-Germany.The successful candidate will provide beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. This role requires minimal...


  • Vaihingen an der Enz, Baden-Württemberg, Deutschland 00100 LEIDOS, INC. Vollzeit

    Are you looking for a challenging role in the healthcare industry? Do you have a passion for delivering exceptional customer service? Leidos is seeking a highly skilled Beneficiary Services Representative Floater to join our team in Stuttgart, Germany.The successful candidate will provide beneficiary education and enrollment services for the TRICARE Overseas...


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