Aktuelle Jobs im Zusammenhang mit Strategic Product Manager for Customer Experience - Berlin, Berlin - HelloFresh
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Senior Product Manager
vor 4 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers have a seamless experience with our products, from order fulfillment to advocacy.Key ResponsibilitiesDevelop and execute strategies to increase customer engagement and retentionManage...
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Senior Product Manager
vor 4 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers have a seamless experience with our products, from order fulfillment to advocacy.Key ResponsibilitiesDevelop and execute strategies to increase customer engagement and retentionManage...
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Senior Product Manager
vor 3 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers have a seamless experience with our products, from order fulfillment to advocacy.Key ResponsibilitiesDevelop and execute strategies to increase customer engagement and retentionManage...
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Senior Product Manager
vor 3 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers have a seamless experience with our products, from order fulfillment to advocacy.Key ResponsibilitiesDevelop and execute strategies to increase customer engagement and retentionManage...
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Product Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Aroundhome VollzeitAbout the RoleWe are seeking an experienced Product Manager to join our Internal Enablement domain team. As a Product Manager, you will be responsible for defining the product strategy based on customer needs, business goals, and our company vision.Key ResponsibilitiesCollaborate closely with cross-functional teams to gain an in-depth understanding of...
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Senior Product Manager
vor 4 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers have a seamless experience with our products, from order fulfillment to returns and service.Key ResponsibilitiesDevelop and execute strategies to increase customer engagement and...
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Senior Product Manager
vor 4 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAbout the RoleWe are seeking a Senior Product Manager to join our digital product team at expondo. As a key member of our team, you will be responsible for ensuring customers have a seamless experience with our products, from order fulfillment to returns and service.Key ResponsibilitiesDevelop and execute strategies to increase customer engagement and...
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Product Manager
vor 1 Woche
Berlin, Berlin, Deutschland Aroundhome VollzeitAbout the RoleWe are seeking an experienced Product Manager to lead our Internal Enablement domain. The ideal candidate will have a strong background in product strategy, cross-functional collaboration, and customer-centric thinking.Key Responsibilities:Define product strategy based on customer needs, business goals, and company visionCollaborate with...
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Strategic Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
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Senior Product Manager
vor 2 Wochen
Berlin, Berlin, Deutschland expondo VollzeitAt expondo, we're looking for a Senior Product Manager to lead our post-purchase experience efforts. As a key member of our digital product team, you'll be responsible for ensuring customers get the most out of their equipment and equipment-related needs.We believe the post-purchase experience is where we convert one-time customers into loyal customers. As...
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Strategic Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
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Strategic Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
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Strategic Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon...
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Strategic Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland carbmee GmbH VollzeitAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as...
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Product Manager
vor 1 Monat
Berlin, Berlin, Deutschland Aroundhome VollzeitAbout the RoleWe are seeking an experienced Product Manager to join our Internal Enablement domain team at Aroundhome. As a Product Manager, you will be responsible for defining the product strategy based on customer needs, business goals, and our company vision.You will collaborate closely with cross-functional teams, including product management, sales,...
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Product Manager
vor 1 Monat
Berlin, Berlin, Deutschland Aroundhome VollzeitAbout the RoleWe are seeking an experienced Product Manager to join our Internal Enablement domain team at Aroundhome. As a Product Manager, you will be responsible for defining the product strategy based on customer needs, business goals, and our company vision.You will collaborate closely with cross-functional teams, including product management, sales,...
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Strategic Account Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Lightspeed VollzeitDrive Customer Success at LightspeedWe're seeking a seasoned Strategic Account Manager to join our hospitality engagement team in Berlin. As a key member of our team, you'll be responsible for driving retention and expansion of your book of business consisting of Lightspeed's highest valued customers.Key Responsibilities:Act as single point of contact and...
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Customer Experience Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland n8n VollzeitEmpower Customer Success with n8nWe're seeking a skilled Customer Experience Manager to join our team at n8n, a leading low-code platform for workflow automation and AI app integration. As a key member of our Customer Success team, you will play a vital role in ensuring our customers achieve success with our platform.Main Responsibilities:Onboard new...
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Strategic Tech Product Manager
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleWe are seeking a highly skilled Senior Tech Product Manager to lead our ecommerce and retail initiatives. As a key member of our team, you will be responsible for developing the long-term tech product vision for our omni-channel platforms, ensuring alignment across departments, and delivering exceptional customer experiences.Key...
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Strategic Account Manager
vor 1 Monat
Berlin, Berlin, Deutschland Lightspeed VollzeitUnlock Your Potential as a Strategic Account ManagerWe're seeking a seasoned professional to drive retention and expansion of our highest valued customers as a Strategic Account Manager. Your primary objective will be to own and drive the strategy for each customer in your book of business, ensuring seamless product adoption and Net Revenue Retention.Key...
Strategic Product Manager for Customer Experience
vor 2 Monaten
We are seeking a highly skilled Strategic Product Manager to lead our customer experience initiatives and drive the development of self-service solutions. As a key member of our Engagement Alliance team, you will be responsible for creating a long-term vision for our customer self-service products and delivering results through cross-functional collaboration.
Key Responsibilities- Develop a Long-Term Vision: Articulate a clear and compelling vision for customer self-service that aligns with our commercial strategy and shapes the way customers interact with HelloFresh.
- Own the Multi-Year Roadmap: Create and execute a multi-year roadmap to deliver against the long-term vision and drive measurable impact from new customer experience features.
- Lead and Collaborate: Work closely with a cross-functional team of Engineers, Product Designers, Researchers, Product Analysts, and senior business stakeholders to deliver results.
- Ruthlessly Prioritize: Prioritize and deliver the designed solution by supporting the engineering teams and tracking how product metrics are evolving over time.
- Set Up Processes: Establish processes to work with an agile team and drive continuous improvement.
- Shape the Overall Product Direction: Contribute to the Engagement Alliance leadership team and shape the overall product and strategic direction of HelloFresh.
- Chatbot Expertise: Prior experience of developing a chatbot by combining LLM-based generative AI with pre-designed and new conversational flows.
- Customer Care Experience: Experience of building self-service customer care products is an advantage but not mandatory.
- Product Management Skills: Proven track record of delivering complex products and features from concept to launch, defining product strategy, creating roadmaps, and leading cross-functional teams.
- Strategic Thinking: Strong analytical and strategic thinking abilities, translating market dynamics, customer needs, and competitive positioning into actionable product plans and customer service strategies.
- Business Acumen: Balance between analytical acumen and business understanding in collaborating with commercial stakeholders to drive insightful and robust business initiatives.
- Collaboration and Communication: Excellent interpersonal and communication skills, collaborating effectively with stakeholders at all levels of the organization and influencing cross-functional teams to achieve goals.
- Data-Driven: A strong data sense for interpreting trends and translating them into insights for data-driven decision-making.
- Competitive Compensation Package: Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh-subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
- Exclusive Discounts: Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
- Well-being Support: We've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits.
