Project Manager Customer Service Lead

vor 3 Wochen

Munich, Bayern, Deutschland PAYBACK GmbH Vollzeit

At PAYBACK GmbH, we're looking for a skilled professional to join our team as a Project Manager Customer Service. As a key member of our customer service team, you'll be responsible for managing international service providers and enhancing the customer experience through independent project management.

Your Key Responsibilities:

  • Manage international service providers and act as a technical contact person
  • Take on projects independently to improve customer service
  • Interface between service providers and internal departments
  • Analyze call center metrics and conduct volume planning
  • Stay up-to-date on data protection, quality analyses, and fraud topics
  • Optimize systems and processes to reduce lead times and costs
  • Analyze customer contact reasons and develop customer-friendly solutions

Your Profile:

  • Familiarize yourself with customer service processes and technical systems
  • Experience in managing service providers, ideally in customer service
  • Customer focus, quality, and a service-oriented mindset
  • Strong analytical skills and numerical understanding, along with excellent MS Office skills
  • Independent and structured approach to work
  • Fluent communication in German and English
  • Completed degree in business administration or comparable qualification

Our Offer:

  • Grow with us through individual professional development
  • Tasty breaks and flexible working hours
  • 30 vacation days and up to 2 days working from home per week
  • Bonus program for your well-being
  • Meet and spend leisure time with colleagues
  • Coming to the office is not only fun, but also affordable

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