Project Manager Customer Service Lead

vor 3 Wochen

Munich, Bayern, Deutschland PAYBACK GmbH Vollzeit

At PAYBACK GmbH, we're a top player in data-driven marketing worldwide. Our ability to develop digital business models and implement technical trends makes us one of the leading companies in the data economy. All technical solutions of the PAYBACK program are developed, invented, and implemented in Germany, providing the latest technologies and cross-functional, agile teams.

You'll take responsibility and collaborate your ideas to our unique product. As a customer service professional, you'll be ambitious and eager to move things forward. We're looking forward to getting to know you.

Your Key Responsibilities

  • As a technical contact person, you'll be responsible for our customer service providers and manage international service providers.
  • You'll independently take on projects, enhancing the customer experience.
  • You'll enjoy being the interface between service providers and internal departments.
  • You'll conduct analyses, create reports on relevant call center metrics, and be responsible for volume planning.
  • You'll be interested in data protection, quality analyses, and fraud topics.
  • You'll continuously optimize systems and processes to reduce lead times and costs.
  • You'll analyze the reasons for customer contact in customer service and develop customer-friendly solutions.

Your Profile

  • You'll possess the ability and interest to familiarize yourself with processes and technical systems in customer service.
  • You'll have experience in managing service providers, ideally in customer service.
  • Customer focus, quality, and a service-oriented mindset will be at the core of your daily work.
  • You'll excel at analysis and have a strong numerical understanding, along with excellent knowledge of the MS Office suite.
  • An independent and structured approach to work will be a given for you.
  • You'll communicate fluently in both German and English.
  • A successfully completed degree in business administration or a comparable qualification will round off your profile.

Our Offer

  • Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together.
  • Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans.
  • Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days, and up to 2 days working from home per week.
  • Move it, move it: Our bonus program for your well-being – have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks.
  • Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events, and seasonal highlights such as Christmas parties, summer parties, and team events.
  • Easy Going: Coming to the office is not only fun, but also affordable – we cover the costs of your "Deutschland-Ticket".

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