Intraday Performance Coordinator

vor 2 Wochen


Essen, Nordrhein-Westfalen, Deutschland CareerWallet Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Intraday Performance Coordinator, der unsere tägliche Verfügbarkeit der Routingplattform steuert und die Casezuteilung für Agent:innen optimiert. Als wichtiger Teil unseres Teams bist du verantwortlich für die Intradaysteuerung, um alle Servicepartner ideal auszulasten und eine hohe Erreichbarkeit der Lines sicherzustellen.

Deine Aufgaben
  • Echtzeit-Überwachung der Anrufvolumina und der Mitarbeiterverfügbarkeit
  • Dynamische Anpassung der Personalressourcen basierend auf aktuellen Anrufmustern
  • Anpassung von Prognosen für Anrufvolumina und Bearbeitungszeiten in Echtzeit
  • Aktive Kommunikation mit den Servicepartnern und internen Fachabteilungen
  • Erstellung von Echtzeit-Reports und Analysen
Deine Qualifikationen
  • Studium in (Wirtschafts-) Informatik, BWL, Wirtschaftswissenschaften oder eine vergleichbare Qualifikation
  • Erfahrung in einem vergleichbaren Umfeld, bevorzugt im Vertrieb, Kundenmanagement oder Callcenter
  • Fähigkeit, fokussiert und gut zielgerichtete Entscheidungen zu treffen
  • Beharrlichkeit und Verhandlungssicherheit
  • Kundenorientierung und Verständnis einer erfolgreichen Customer Journey
Unser Angebot
  • Innovatives Umfeld zur Gestaltung einer nachhaltigen Energie-Welt von Morgen
  • Flexible Arbeitszeiten und hybrides Arbeitsmodell
  • Möglichkeiten für Workation, Sabbatical oder zusätzliche Urlaubstage
  • Vielfältige Lern- und Weiterbildungsangebote
  • Attraktive finanzielle Zusatzleistungen

Wir freuen uns auf deine Bewerbung



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