Intraday Performance Coordinator
vor 2 Wochen
Wir suchen einen erfahrenen Intraday Performance Coordinator, der unsere tägliche Verfügbarkeit der Routingplattform steuert und die Casezuteilung für Agent:innen optimiert. Als wichtiger Teil unseres Teams bist du verantwortlich für die Intradaysteuerung, um alle Servicepartner ideal auszulasten und eine hohe Erreichbarkeit der Lines sicherzustellen.
Deine Aufgaben- Echtzeit-Überwachung der Anrufvolumina und der Mitarbeiterverfügbarkeit
- Dynamische Anpassung der Personalressourcen basierend auf aktuellen Anrufmustern
- Anpassung von Prognosen für Anrufvolumina und Bearbeitungszeiten in Echtzeit
- Aktive Kommunikation mit den Servicepartnern und internen Fachabteilungen
- Erstellung von Echtzeit-Reports und Analysen
- Studium in (Wirtschafts-) Informatik, BWL, Wirtschaftswissenschaften oder eine vergleichbare Qualifikation
- Erfahrung in einem vergleichbaren Umfeld, bevorzugt im Vertrieb, Kundenmanagement oder Callcenter
- Fähigkeit, fokussiert und gut zielgerichtete Entscheidungen zu treffen
- Beharrlichkeit und Verhandlungssicherheit
- Kundenorientierung und Verständnis einer erfolgreichen Customer Journey
- Innovatives Umfeld zur Gestaltung einer nachhaltigen Energie-Welt von Morgen
- Flexible Arbeitszeiten und hybrides Arbeitsmodell
- Möglichkeiten für Workation, Sabbatical oder zusätzliche Urlaubstage
- Vielfältige Lern- und Weiterbildungsangebote
- Attraktive finanzielle Zusatzleistungen
Wir freuen uns auf deine Bewerbung
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Intraday-Performance-Koordinator
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Essen, Nordrhein-Westfalen, Deutschland E Energie Deutschland GmbH VollzeitJobbeschreibungBewerbungen sind ausschließlich online über unser Portal möglich. Bitte habe Verständnis dafür, dass wir Bewerbungen, die uns per E-Mail erreichen, nicht berücksichtigen können.Dein AufgabenbereichWir verantworten und steuern die tägliche Verfügbarkeit der Routingplattform, die Casezuteilung für Agent:innen und haben dabei die...
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