Technical Support Specialist

vor 1 Monat

Berlin, Berlin, Deutschland Productsup Vollzeit
Technical Support Specialist - German Speaker

At Productsup, we're looking for a talented Customer Technical Support Specialist to support our clients in German speaking regions with all their questions about our platform. As a Technical Support Specialist, you'll oversee the day-to-day tickets, prioritize them, work together with Second Level Support and Engineering to solve them, collaborate on documentation and work closely with the other Solutions team members.

Your Key Responsibilities
  • Become an expert on the Productsup platform, our client's use cases and our Help Center content
  • Shadow the Technical Support and 2nd Level Technical Support teams during their work, actively ask questions and learn
  • Familiarize yourself with our Zendesk workflows by responding to routine client questions via the tool
  • Successfully work in internal collaboration tools like Confluence and Jira

Your Long-Term Goals
  • Manage and resolve more advanced requests and questions and independently answer and resolve calls
  • Analyzing satisfaction survey results from your clients and formulating action items
  • Have a ongoing exchange with our Product team about insights into our client's needs
  • Work closely with our Academy in order to create relevant content for improving client knowledge and reducing basic questions
  • Proactively communicate improvement potential within client's accounts to Client Success Management and be a strong partner in their preparation for relationship nurturing calls
  • Own team-internal projects for improvements of tools and processes

What We Offer
  • A permanent position with an attractive salary
  • The option to work remotely and flexibly, because we know outstanding talent knows best how and where to work
  • A unique and thorough onboarding program where you'll learn the ins and outs of our company and product
  • Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
  • Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
  • Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
  • The opportunity to take ownership and responsibility, impacting the company's growth in an international environment with 40+ nationalities

About Us
Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Xentral ERP Software GmbH Vollzeit

    We are seeking a skilled Technical Support Specialist to join our team at Xentral ERP Software GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting issues, and collaborating with our product team to improve the user experience.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    vor 3 Wochen

    Berlin, Berlin, Deutschland Xentral ERP Software GmbH Vollzeit

    Unlock Your Potential as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Xentral ERP Software GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to overcome technical challenges and achieve their business goals.Your...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Wayfair Vollzeit

    About the RoleWe are seeking a talented and motivated Technical Support Specialist to join our Employee Tech Operational Support Team at Wayfair.As a Technical Support Specialist, you will play a vital role in ensuring the success of other departments by providing technical support and IT resources. You will be responsible for troubleshooting and resolving...

  • Technical Support Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for delivering timely and reliable feedback to customers through various channels, including tickets, phone calls, and remote support sessions.Key Responsibilities:Provide technical support to...

  • Technical IT Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Tentamus Vollzeit

    Technical IT Support SpecialistTentamus, a global product and safety firm, is seeking a skilled Technical IT Support Specialist to join our team. As a Technical IT Support Specialist, you will play a key role in ensuring the stability and optimization of our IT systems.Key Responsibilities:Analysis and introduction of IT solutions in a professional...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for delivering timely and reliable feedback to customers through various channels, including tickets, phone calls, and remote support sessions.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Productsup Vollzeit

    About the RoleProductsup is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients in German-speaking regions.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and chatResolve technical issues and escalate...

  • German Language Technical Support Specialist

    vor 3 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Title: German Language Technical Support SpecialistJob Summary: We are seeking a highly skilled German Language Technical Support Specialist to join our team in Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients via phone and email.Key Responsibilities:Provide 24/7 technical support...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland TalenTailors Vollzeit

    We are seeking a skilled Technical Support Specialist to provide technical assistance to our customers and ensure their satisfaction.Responsibilities:Provide timely and reliable feedback to customers through tickets, phone calls, and remote support sessions.Collaborate with Developers to prevent recurring problems.Evaluate and develop new tools.Strong...

  • Technical Support Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland Productsup Vollzeit

    About the RoleWe're seeking a highly skilled Technical Support Specialist to join our team at Productsup. As a key member of our Solutions team, you'll play a vital role in providing exceptional support to our clients in German-speaking regions.Your primary responsibility will be to oversee the day-to-day tickets, prioritize them, and work closely with...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland Siemens Mobility GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and organized Technical Support Specialist to join our team at Siemens Mobility GmbH. As a key member of our team, you will provide technical support to our software development team, ensuring the smooth operation of our projects.Key ResponsibilitiesProvide technical support to the software development team,...

  • German Technical Support Specialist for Volkswagen

    vor 2 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Opportunity: German-speaking Technical Support Specialist for VolkswagenAbout the RoleWe are seeking a highly skilled German-speaking Technical Support Specialist to join our team at Teleperformance Greece. The ideal candidate will have excellent communication skills in German and advanced English skills.Responsibilities* Provide exceptional technical...

  • Senior Technical Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Rocket Software Vollzeit

    Job Summary:The Senior Technical Support Specialist will provide advanced technical support for IBM OMEGAMONs portfolio, with a focus on OMEGAMON Monitor for Networks on z/OS. This role serves as the lab advocate, ensuring customer expectations are met regarding technical issues with the software. The Specialist will assist sales in presenting and...

  • German Technical Support Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Job Summary: We are looking for a highly skilled German Technical Support Specialist to join our team. As a member of our team, you will be responsible for providing 24/7 help-desk support to users in German, helping them with their technical issues via phone and email.About Us: Our client is a leading global business specializing in cloud storage services,...

  • Technical Support Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland NC GROUP GmbH Vollzeit

    Job DescriptionNC GROUP GmbH is seeking a skilled Technical Support Specialist to join our team. As a key member of our tools support team, you will be responsible for commissioning, accepting, and installing SwissQual and Rohde & Schwarz measurement systems.Key Responsibilities:Commissioning, acceptance, and installation of measurement systems.Providing...

  • Technical Support Specialist for German Language Customers

    vor 4 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Technical Support Specialist for German Language CustomersWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our German-speaking clients. Your primary goal will be to resolve technical issues and provide solutions to our...

  • Senior Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland emarsys Vollzeit

    At Emarsys, we are seeking a skilled Senior Technical Support Specialist to join our team as an advanced troubleshooter for our omnichannel customer engagement platform.This role will involve acting as the operational point of contact for our clients, providing technical support and guidance on the use of our platform and product range.The ideal candidate...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland PPRO Vollzeit

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at PPRO. As a Colleague Support Specialist, you will play a crucial role in ensuring smooth IT operations and providing excellent support to colleagues in the Berlin office and remotely across our global locations.Key Responsibilities:Provide day-to-day IT support for...

  • German Technical Support Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Key Responsibilities:As a German Technical Support Specialist at Teleperformance Greece, you will be responsible for providing top-notch technical assistance to our clients in a timely and professional manner. Your primary goal will be to resolve issues efficiently, ensuring customer satisfaction and loyalty.Requirements:• Advanced knowledge of German...

  • Senior Technical Support Specialist

    vor 4 Wochen

    Berlin, Berlin, Deutschland emarsys Vollzeit

    Job DescriptionAt Emarsys, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a cornerstone of our service organisation, you will act as the operational point of contact for our clients and join a specialised team as an advanced troubleshooter for technical queries, with a specific focus on API / E-Commerce Plug-ins.You...