Global Client Service Director
vor 1 Monat
About EXANTE
We are a wealth tech company that provides cutting-edge trading solutions and B2B financial infrastructure to create value through technology.
Our proprietary platform enables direct market access to over 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.
We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:
- We believe that freedom is an inherent right
- We are catalysts for change
- We defend our clients' privacy
- We cater to our customers like never before
As a Financial leader, we invest in our people's growth and development.
Job Title: Global Client Service Director
The Customer Service Team Lead plays a pivotal role in ensuring exceptional service delivery to our valued clients. This leadership position directly supervises the Client Service team, providing guidance, support, and direction to enhance team performance and maintain the highest quality of service.
Key Responsibilities:
- Team Management and Leadership:
- Supervise and lead the Client Service team, fostering a positive work environment that promotes collaboration, open communication, and professional growth.
- Motivate and empower team members to deliver outstanding service and achieve their full potential.
- Provide constructive feedback, coaching, and training to enhance individual capabilities and team effectiveness.
- Manage staffing needs, undertaking candidate interviews and making final hiring decisions.
- Operational Excellence:
- Streamline and optimize daily operations to enhance efficiency and productivity within the Client Service team.
- Implement innovative processes and technologies to improve service delivery and reduce turnaround times.
- Monitor performance metrics and identify areas for improvement to enhance service quality continuously.
- Own customer issues and collaborate with other departmental stakeholders to resolve cases promptly.
Salary Estimate: €80,000 - €120,000 per annum based on location and experience.
Required Skills and Qualifications:
- Proven experience as a client service leader, ideally in a fast-paced environment (e.g., technology, finance, e-commerce).
- Strong team management expertise, including performance management, coaching, and mentoring.
- Excellent written and verbal communication skills, with the ability to build rapport with clients and stakeholders at all levels.
- Problem-solving and analytical skills, with the ability to analyze data, identify trends, and develop solutions to improve service quality and efficiency.
- Collaboration and teamwork, with the ability to work effectively with other departments.
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