Technical Business Analyst
Vor 7 Tagen
Job Description:
You will be part of the SaaS Operating Center, which is responsible for ensuring stable platform operations of our Avaloq software and products for our clients.
As a Technical Business Analyst in L2 Application Support, your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in the production environment and monitoring to ensure application availability.
You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.
Your Key Responsibilities:
- Follow the incident management process end-to-end in a timely manner, including triage of incident
- Perform impact analysis, troubleshooting and involve/co-ordinate with other teams
- Conduct high level analysis and consolidation of new client requirements
- Support the development team in implementing features by translating business requirements into technical requirements
- UAT coordination and support
- Manage end users` expectations and other relevant stakeholders
- Onboard new bank services in service delivery
- Be proactive and come up with fresh ideas to further improve our service delivery quality
Qualifications:
- Proven track record of successful performance in a similar role
- ITIL Incident, problem and change process knowledge
- Full professional fluency in English
- Technical degree in IT or business related area
Additional Requirements:
- Knowledge of Avaloq Core & Front Platform with certification
- SQL and basic knowledge of Oracle DB
- German language skills
- Knowledge of payments, trading or regulatory reporting
We offer a hybrid and flexible working environment to support work-life balance and foster an inclusive culture where you can be your true authentic self.
We are committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
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