Senior AV-VC Systems Support Specialist
Vor 5 Tagen
ABOUT EOS IT SOLUTIONS:
EOS IT Solutions is a leading Global Technology and Logistics firm, dedicated to providing Collaboration and Business IT Support services to some of the largest industry leaders worldwide. Our focus is on delivering innovative solutions grounded in multi-domain architecture. We prioritize customer satisfaction and a commitment to superior service quality, while also investing in and supporting our partners and employees.
POSITION SUMMARY:
As a Senior Support Engineer with a focus on AV-VC systems, you will be instrumental in facilitating effective communication and collaboration for our executive leadership.
KEY RESPONSIBILITIES:
- Maintain continuous communication with the Executive Support Engineering team, managing assigned calls, daily operations, scheduling, and troubleshooting video conferencing issues.
- Take charge of the upkeep and troubleshooting of AV-VC systems in executive conference rooms, ensuring optimal performance and prompt resolution of issues.
- Deliver high-level technical support for video conferencing, providing real-time assistance to executives during meetings.
- Efficiently open, track, and resolve tasks, including Make/Add/Changes requests, while managing Break/Fix and RMA requests.
- Monitor video conferencing sessions at end-user event sites, perform equipment swaps in executive conference rooms as necessary, and conduct inspections twice daily.
- Install and maintain VC room hardware, quickly replacing and installing key components to minimize downtime.
- Contribute to the development of the AV-VC Small Group Support process (Run Book) and pursue continuous improvement initiatives.
- Provide immediate technical support to the Executive Engineering team during business hours, ensuring their needs are met promptly.
- Oversee all collaboration hardware deployment requests from the executive team, from initial request to final delivery.
- Collaborate with vendors, Logistics, and cross-functional teams to replace and recommission equipment, ensuring a smooth supply chain.
- Manage inventory of Executive Support equipment and peripherals, working with Logistics to reorder and fulfill additional supplies based on stock levels.
- Occasionally interact with executives and their assistants to address inquiries and recommend video conferencing solutions, ensuring a positive user experience.
- Maintain close collaboration with the AV-VC team to ensure compliance with all environmental standards, staying updated on the latest technologies and best practices.
REQUIRED QUALIFICATIONS:
- Demonstrated experience in AV-VC systems maintenance and executive support.
- Strong technical expertise in troubleshooting and resolving video conferencing challenges.
- Excellent communication and interpersonal skills, capable of engaging with executives and cross-functional teams.
- Detail-oriented with robust organizational and task management abilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Comprehensive knowledge of call flows and in-depth troubleshooting skills, including packet capture, hardware log collection, firmware updates, and streamshark packet analysis.
- If you are seeking a challenging and rewarding opportunity that aligns with your expertise, we encourage you to consider this role in ensuring seamless communication for our executive team.
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