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IT Service Senior Specialist: Audiovisual Technology Expert

vor 2 Monaten


Munich, Bayern, Deutschland Boston Consulting Group Vollzeit
About the Role

We are seeking a highly skilled IT Service Senior Specialist to join our team at the Boston Consulting Group. As a key member of our IT Service Team, you will be responsible for ensuring the effective and efficient operation of audiovisual (AV) technology in our Munich office.


Key Responsibilities
  • Carry out regular maintenance work on AV systems to ensure optimal performance.
  • Troubleshoot and resolve technical issues related to AV technology.
  • Provide technical support and assistance at events, conferences, and meetings.
  • Create and maintain documentation for installing and configuring AV systems.
  • Support employees at the Munich office on all questions relating to information and telecommunication technology in our Microsoft- and Mac OS-based company environment.
  • Install, configure, and commission hard- and software components to ensure smooth operation.
  • Provide user training and advice on AV systems.
  • Document activities in our ticketing system and ensure prompt resolution of problems.

Requirements
  • Strong affinity for technology in the field of IT and AV, with a service and customer-oriented approach.
  • High-quality work style with personal initiative and a willingness to take on responsibility.
  • Excellent coordination, organizational, and improvisation skills, with a solution-oriented approach.
  • Precision and meeting deadlines are essential, with the ability to remain calm and tactful in stressful situations.
  • Eagerness to learn continuously to expand IT knowledge and advance professional development.

Qualifications
  • Completed commercial training as an IT specialist, AV specialist, or similar.
  • Several years of professional experience in the field of IT/AV support, ideally in a highly service-oriented and international corporate environment.
  • Solid knowledge of hard- and software, mobile devices, networks, and the latest Microsoft and Apple products (Windows, Mac OS, iOS, Microsoft 365, and cloud services).
  • Experience in meeting and event support, with deep familiarity with AV systems.
  • Excellent German language skills, with very good written and spoken English language skills.

About Us

We are the Boston Consulting Group, a leading management consulting firm. Our team is composed of members with different professional profiles that complement each other perfectly. You will be part of our nine-person local IT Service Team in Munich and work closely with your IT Service colleagues in our other offices in Germany and Austria.


What We Offer
  • Attractive, competitive, and performance-based compensation package with fixed and variable components.
  • Support for families with benefits such as tax-free subsidies for childcare expenses through bonus conversions.
  • 30 days of vacation every year, in addition to an attractive flexibility program.
  • Commuting expenses covered up to a maximum amount.
  • Hybrid models that combine on-site and remote work, supported by digital collaboration tools.
  • Comprehensive insurance and retirement programs.

Learning and Development
  • Broad selection of training and development offers to help you grow day after day.

Well-being
  • Individual support through our Employee Assistance Program and mindfulness offers.
  • Flexible gym membership with EGYM Wellpass.
  • Free beverages and snacks provided at all of our offices, in addition to food vouchers for use with participating partners.