Technical Support Specialist

vor 4 Wochen


Bretten, Baden-Württemberg, Deutschland SEEBURGER Vollzeit

Accelerating Business Success

At SEEBURGER, we're committed to helping our customers achieve their goals through innovative solutions. As a Technical Support Specialist, you'll play a crucial role in ensuring the seamless operation of our Business Integration Suite.

Your Key Responsibilities

  • Provide top-notch support for our customers, resolving issues efficiently and effectively.
  • Collaborate with our 3rd level support team to deliver exceptional service quality.
  • Develop and implement problem management strategies to improve the operation of our solutions.
  • Act as a Designated Support Engineer for premium customers, ensuring high service quality and customer satisfaction.
  • Assist the support team with software updates, system analyses, and projects in the service environment.

Your Profile

  • Strong basic IT knowledge, including network, operating system, and ERP user knowledge.
  • Solid educational background in information technology or a related field.
  • Experience in IT administration, system, or application support.
  • Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases.
  • Excellent written and spoken German and English skills.


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