Technical Support Specialist
vor 4 Wochen
Accelerating Business Success
At SEEBURGER, we're committed to helping our customers achieve their goals through innovative solutions. As a Technical Support Specialist, you'll play a crucial role in ensuring the seamless operation of our Business Integration Suite.
Your Key Responsibilities
- Provide top-notch support for our customers, resolving issues efficiently and effectively.
- Collaborate with our 3rd level support team to deliver exceptional service quality.
- Develop and implement problem management strategies to improve the operation of our solutions.
- Act as a Designated Support Engineer for premium customers, ensuring high service quality and customer satisfaction.
- Assist the support team with software updates, system analyses, and projects in the service environment.
Your Profile
- Strong basic IT knowledge, including network, operating system, and ERP user knowledge.
- Solid educational background in information technology or a related field.
- Experience in IT administration, system, or application support.
- Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases.
- Excellent written and spoken German and English skills.
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