Senior Customer Onboarding Specialist
Vor 5 Tagen
We are seeking a highly skilled and experienced Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our product suite. You will collaborate with IT Project Managers to configure our products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers.
Key Responsibilities:- Engage directly with customers to understand their business needs and translate them into product use cases or technical specifications
- Configure our product suite according to customer requirements
- Capture and analyze complex technical requirements from customers and design feasible solutions
- Use critical thinking and problem-solving skills to exceed customer expectations
- Collaborate with internal and customer teams
- Train customers and their teams on daily product use and administration
- Document onboarding steps for future reference and smooth transitions to other teams
- Stay updated with the latest product updates and industry trends, quickly adapting to new features and technologies to provide the best possible service
- Efficiently manage multiple projects simultaneously, ensuring timely and successful delivery of onboarding processes
- Mandatory language requirements: Fluency in English (business level) and minimum B2 level in either German or French
- At least 4 years of experience in a similar role in the SaaS space, specifically with CX or ITSM products, is also essential
- Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities
- Experience with integrating cloud systems using REST APIs
- Fundamental knowledge of current technology trends and programming concepts
- Ability to quickly learn and understand various SaaS products on the market
- Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage
- Strong interpersonal skills for interacting with customers via phone or video calls
- A passion for solving customer needs using our products
- Proven ability to work well in a team environment
- A willingness to learn and grow within a constantly evolving platform
We offer a range of benefits to our employees, including paid time off, life insurance, long-term disability, and discounted tax support services. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and business.
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Senior Customer Onboarding Specialist
Vor 5 Tagen
Berlin, Berlin, Deutschland Freshworks Vollzeit{"title": "Senior Customer Onboarding Specialist", "description": "Unlock Customer Success with FreshworksWe're seeking a highly skilled Senior Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks.As a key member of our team, you'll collaborate with IT Project Managers to configure the Freshworks suite of products...
-
Senior Customer Onboarding Specialist
Vor 5 Tagen
Berlin, Berlin, Deutschland Freshworks Vollzeit{"title": "Senior Customer Onboarding Specialist", "description": "Unlock Customer Success with FreshworksWe're seeking a highly skilled Senior Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks.As a key member of our team, you'll collaborate with IT Project Managers to configure the Freshworks suite of products...
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Senior Customer Onboarding Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Freshworks Vollzeit{"title": "Senior Customer Onboarding Specialist", "content": "Job SummaryWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our product suite. You will collaborate with IT Project Managers to...
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Senior Customer Onboarding Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Freshworks Vollzeit{"title": "Senior Customer Onboarding Specialist", "content": "Job SummaryWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our product suite. You will collaborate with IT Project Managers to...
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Senior Customer Onboarding Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Freshworks VollzeitCustomer Onboarding Specialist - Implementations / Professional ServicesLocation: Berlin or Paris (Hybrid)Freshworks is a leading provider of cloud-based software solutions that enable businesses to deliver exceptional customer experiences. We are seeking a highly skilled and experienced Customer Onboarding Specialist to join our SaaS Professional Services...
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Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our product suite. You will collaborate with IT Project Managers to configure our products according to customer requirements and...
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Senior Customer Onboarding Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our product suite. You will collaborate with IT Project Managers to configure our products according to customer requirements and...
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Senior Customer Onboarding Specialist
Vor 6 Tagen
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Senior Customer Onboarding Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. In this role, you will ensure seamless implementation and adoption of the Freshworks product suite. You will collaborate with IT Project Managers (Customer Engagement Team) to configure the Freshworks suite of...
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vor 2 Wochen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. In this role, you will ensure seamless implementation and adoption of the Freshworks product suite. You will collaborate with IT Project Managers (Customer Engagement Team) to configure the Freshworks suite of...
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Senior Customer Onboarding Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. In this role, you will ensure seamless implementation and adoption of the Freshworks product suite. You will collaborate with IT Project Managers (Customer Engagement Team) to configure the Freshworks suite of...
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vor 3 Wochen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our cloud-based software suite.Key ResponsibilitiesEngage directly with customers to understand their business needs and translate them...
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Senior Customer Onboarding Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our Professional Services Team at Freshworks. In this role, you will ensure seamless implementation and adoption of our cloud-based software suite.Key ResponsibilitiesEngage directly with customers to understand their business needs and translate them...
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Senior Customer Onboarding Specialist
Vor 6 Tagen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. In this role, you will ensure seamless implementation and adoption of the Freshworks product suite.Key ResponsibilitiesConfigure the Freshworks suite of products according to customer requirementsCapture and analyze...
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Senior Customer Onboarding Specialist
Vor 6 Tagen
Berlin, Berlin, Deutschland Freshworks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. In this role, you will ensure seamless implementation and adoption of the Freshworks product suite.Key ResponsibilitiesConfigure the Freshworks suite of products according to customer requirementsCapture and analyze...
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