Senior Customer Onboarding Specialist

Vor 6 Tagen

Berlin, Berlin, Deutschland Freshworks Vollzeit
About the Role

We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. In this role, you will ensure seamless implementation and adoption of the Freshworks product suite.

Key Responsibilities
  • Configure the Freshworks suite of products according to customer requirements
  • Capture and analyze complex technical requirements from customers and design feasible solutions
  • Train customers and their teams on daily product use and administration
  • Document onboarding steps for future reference and smooth transitions to other teams
  • Stay updated with the latest product updates and industry trends
Requirements
  • Fluency in English (business level) and minimum B2 level in either German or French
  • At least 4 years of experience in a similar role in the SaaS space, specifically with CX or ITSM products
  • Excellent communication skills, strong analytical, problem-solving, and troubleshooting abilities
  • Experience with integrating cloud systems using REST APIs and basic front-end programming skills
What We Offer
  • Paid Time off - 25 days + additional days of paid time off (PTO) for every year of service
  • Life Insurance
  • Long-Term Disability
  • Discounted Tax Support Services
  • Employee Assistance Program
  • Yoga - free virtual classes 2 times a week
  • Learning - reimburse 65% of your class costs (after completion) up to €1,000/year
  • Feedr - free lunch on Freshworks 3x a week in the office
  • Hybrid working - 3 times a week in our office

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