Customer Support Specialist with a Passion for IT

Vor 2 Tagen


Aachen, Nordrhein-Westfalen, Deutschland Innoloft GmbH Vollzeit

About Innoloft GmbH

Innoloft GmbH is a young and dynamic software company that has gained international recognition for its innovative no-code development platform, LoftOS. This cutting-edge technology enables users to build web applications without writing a single line of code.

Job Description

We are seeking an experienced Customer Support Specialist who will be responsible for providing top-notch support to our 70+ customer base. The ideal candidate will have a strong affinity for IT tools and platforms, excellent communication skills, and the ability to work independently in a structured environment.

Key Responsibilities

  • Evaluate, test, and escalate bug tickets from our customers
  • Communicate ticket status to customers and collaborate with the CS team to resolve high-priority issues
  • Participate in weekly CS meetings to discuss ongoing projects and challenges

Requirements

  • Affinity for IT tools and platforms
  • Excellent communication and service-oriented skills
  • Accuracy and attention to detail
  • A "can-do" attitude and willingness to learn
  • Strong problem-solving skills
  • An independent and structured way of working
  • Experience in customer service or the service industry (a plus)
  • Knowledge of Jira (a plus)
  • Native proficiency in German and excellent proficiency in English (a must)

Salary Range

The estimated monthly salary for this position is €3,000 - €4,500, depending on experience and qualifications.

Benefits

  • A dynamic and international team with a flat hierarchy
  • Flexible working hours and remote work culture
  • Unlimited vacation days
  • Monthly virtual team events
  • Development opportunities

Join Our Team

If you are passionate about IT and have a strong desire to work in a dynamic startup environment, we encourage you to apply for this exciting opportunity.



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