IT Service Engineer
vor 2 Wochen
We are seeking a skilled IT Service Engineer to join our Aviation Software team. As a successful candidate, you will provide technical support to our customers during the implementation, installation, and configuration phases of our Industry 4.0 software product family.
Key Responsibilities:- Provide technical IT support to customers during the implementation, installation, and configuration phases of our Industry 4.0 software product family.
- Support a close customer base with specific contact persons in a cross-functional team.
- Provide important technical support regarding the customer's production-critical infrastructure.
- Coordinate and implement complex updates and analyze possible faults in our customer systems via remote maintenance in close cooperation with our development department.
- Shape the conceptual design and implementation of process and product improvements.
- Completed training as an IT specialist in system integration or a degree in the field of (business) informatics, mathematics, or similar.
- Career starters are welcome, 2-3 years of professional experience as an IT-Support Specialist, IT Customer Support, or Software Support Engineer are a plus.
- Confident in working with Windows and Linux operating systems and Office applications.
- Experience in BATCH/PowerShell programming, Oracle, and PostgreSQL databases (SQL) and cloud experience is an advantage.
- First experiences with remote maintenance connections and virtual machines are a plus.
- Customer-centric work ethic, good communication skills, and a solution- and customer-oriented work style.
- Good German language skills (min. B2) and fluent written and spoken English skills.
- Flexible working hours, up to 75% remote work, workation, sabbatical.
- U3 daycare and childcare subsidy.
- Urban Sports Club membership and other health/sports offers, e.g., bike leasing.
- Long-term development prospects with a wide range of further training opportunities.
- Varied, healthy, and subsidized lunch in our canteen.
- Large INFORM summer party, company, and team events, as well as a Christmas party.
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