German Speaking Customer Support Specialist
vor 4 Wochen
Patrique Mercier Recruitment is seeking a highly skilled German Speaking Customer Support Specialist to join our team in Greece. As a key member of our support team, you will be responsible for providing exceptional customer service to German-speaking clients through various channels, including phone, email, and chat.
Key Responsibilities:
- Act as the primary point of contact for German-speaking customers, providing accurate information about our products and services while efficiently resolving customer inquiries.
- Maintain high customer satisfaction through friendly and professional interactions, ensuring a positive experience for our clients.
- Document customer interactions and feedback accurately in our system, providing valuable insights for process improvement.
- Collaborate with team members to enhance service quality and the overall customer experience, driving business growth and success.
- Stay up-to-date on product knowledge and company policies to effectively assist customers and provide solutions to their queries.
Requirements:
- Fluency in German and English, both written and spoken.
- Previous experience in customer support is advantageous, but not mandatory.
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Problem-solving mindset, with the ability to work independently and manage time effectively.
- Familiarity with customer service platforms and software, as well as a reliable internet connection and suitable home office environment.
- Positive attitude and eagerness to learn, with flexibility to work various shifts as required.
Benefits:
- Private Health Insurance.
- Training & Development.
- Performance Bonus.
- 2 Extra Salaries Per Year.
- Fully Paid Training.
- Great Salary.
- Fully Paid Relocation Package (flight, transfer, and hotel).
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