German Speaking Customer Support Specialist

vor 4 Wochen


Dortmund, Nordrhein-Westfalen, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is seeking a highly skilled German Speaking Customer Support Specialist to join our team in Greece. As a key member of our support team, you will be responsible for providing exceptional customer service to German-speaking clients through various channels, including phone, email, and chat.

Key Responsibilities:

  • Act as the primary point of contact for German-speaking customers, providing accurate information about our products and services while efficiently resolving customer inquiries.
  • Maintain high customer satisfaction through friendly and professional interactions, ensuring a positive experience for our clients.
  • Document customer interactions and feedback accurately in our system, providing valuable insights for process improvement.
  • Collaborate with team members to enhance service quality and the overall customer experience, driving business growth and success.
  • Stay up-to-date on product knowledge and company policies to effectively assist customers and provide solutions to their queries.

Requirements:

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer support is advantageous, but not mandatory.
  • Strong communication and interpersonal skills, with a focus on customer satisfaction.
  • Problem-solving mindset, with the ability to work independently and manage time effectively.
  • Familiarity with customer service platforms and software, as well as a reliable internet connection and suitable home office environment.
  • Positive attitude and eagerness to learn, with flexibility to work various shifts as required.

Benefits:

  • Private Health Insurance.
  • Training & Development.
  • Performance Bonus.
  • 2 Extra Salaries Per Year.
  • Fully Paid Training.
  • Great Salary.
  • Fully Paid Relocation Package (flight, transfer, and hotel).


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