IT Support Specialist

vor 4 Wochen


Dortmund, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

Are you looking for a new challenge in the IT sector? We have an exciting opportunity for a Service Desk Agent to join our team at GULP – experts united. As a Service Desk Agent, you will be responsible for providing first and second-level support to our clients, resolving faults, and maintaining our knowledge database.

Key Responsibilities:

  • Recording, classifying, and prioritizing request and fault tickets
  • Providing first and second-level support by telephone, email, and ticket system
  • Supporting IT projects
  • Maintaining and documenting knowledge database
  • Resolving faults or forwarding them to downstream units

Requirements:

  • Successfully completed training in the IT sector
  • First professional experience in first and second-level support is an advantage
  • Confident written and spoken German skills
  • Strong customer and service orientation
  • Ability to work in a team and strong communication skills
  • An independent and quality-oriented way of working

About Us:

GULP – experts united is a leading provider of IT services in Germany. We pride ourselves on our open company culture and welcome every application. If you are passionate about IT and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.


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