IT Support Specialist

vor 4 Wochen


Dortmund, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing exceptional service and customer-oriented support for business customers in the 1st level environment.

Key Responsibilities:

  • Acceptance and qualification of customer inquiries and faults in the ticket system
  • Continuous optimization of operating processes and structures
  • Documentation of inquiries and fault reports
  • Identification of problems and development of a proposed solution
  • Creating and maintaining customer-oriented information in the knowledge databases

Requirements:

  • Successfully completed training or retraining in the IT sector or a comparable qualification
  • First professional experience in 1st level support is an advantage
  • Very good knowledge of the common Microsoft operating systems
  • Good communication skills and good knowledge of German and English
  • Strong customer and solution orientation
  • Fundamental willingness to work in shifts (e.g. home office)
  • Initiative, quick comprehension and high willingness to learn

About Us:

GULP – experts united is a leading provider of IT services and solutions. We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.


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