IT Support Specialist
vor 4 Wochen
We are seeking a skilled IT Support Specialist to join our team at GULP – experts united. As a key member of our support team, you will be responsible for providing exceptional service and customer-oriented support for business customers in the 1st level environment.
Key Responsibilities:
- Acceptance and qualification of customer inquiries and faults in the ticket system
- Continuous optimization of operating processes and structures
- Documentation of inquiries and fault reports
- Identification of problems and development of a proposed solution
- Creating and maintaining customer-oriented information in the knowledge databases
Requirements:
- Successfully completed training or retraining in the IT sector or a comparable qualification
- First professional experience in 1st level support is an advantage
- Very good knowledge of the common Microsoft operating systems
- Good communication skills and good knowledge of German and English
- Strong customer and solution orientation
- Fundamental willingness to work in shifts (e.g. home office)
- Initiative, quick comprehension and high willingness to learn
About Us:
GULP – experts united is a leading provider of IT services and solutions. We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.
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