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Customer Service Operations Manager

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH Vollzeit
Job Title: Operations Manager NOC - Germany

E.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, and we are seeking an experienced Operations Manager to join our team in Essen. As a key member of our operations team, you will be responsible for ensuring the stability and smooth operation of our high-power charging network for a major OEM customer.

Key Responsibilities:
  • Manage and analyze customer requests and issues related to our DC charging infrastructure
  • Collaborate with field service partners to resolve technical issues and ensure customer satisfaction
  • Develop and implement proactive communication strategies to maintain transparency with customers
  • Ensure compliance with industry regulations and legislation regarding charger infrastructure maintenance and inspection
  • Contribute to the continuous improvement of our service quality and operational excellence
Requirements:
  • University degree in electrical engineering or a related field
  • Experience in the e-mobility industry or customer service
  • Initial experience in DC infrastructure operations
  • Excellent communication and negotiation skills in English and German
  • Ability to problem-solve and prioritize tasks collaboratively
What We Offer:
  • Flexible work arrangements, including hybrid work models and flexible working hours
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
  • A comprehensive benefits package, including health insurance, pension scheme, and employee discounts