IT Support Specialist
Vor 4 Tagen
Shoob is seeking a dedicated and skilled IT Support Specialist to join our growing team. In this role, you will provide essential technical assistance to our clients, ensuring their smooth operation and satisfaction.
As an IT Support Specialist, you will be responsible for resolving a wide range of hardware and software issues, acting as the first point of contact for our clients' technical needs. Your expertise in areas such as Microsoft products, Veeam Backup, VMWare, Fortigate, and Sophos Firewall will be crucial in delivering efficient and effective support.
Responsibilities:
- Provide prompt and comprehensive technical support to clients via phone, email, and ticketing system.
- Diagnose and resolve hardware and software issues across various systems, including client, server, and network environments.
- Document all customer interactions and resolutions within the ticketing system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Contribute to IT projects and initiatives as required.
Requirements:
- Completed training as an IT Specialist or equivalent qualification, demonstrating a strong foundation in IT principles.
- Proven experience working with Microsoft products, Veeam Backup, VMWare, Fortigate, and/or Sophos Firewall.
- Excellent communication and interpersonal skills, enabling clear and concise interaction with clients.
- Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges.
- Ability to work independently and as part of a team in a fast-paced environment.
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