Container Logistics Specialist

Vor 2 Tagen

Hamburg, Hamburg, Deutschland Container xChange Vollzeit

At Container xChange, we are seeking a highly skilled Claims Resolution Expert to join our team. This role offers an excellent opportunity for a motivated and detail-oriented individual to make a significant impact on our operations.

About the Role

We operate a marketplace dedicated to leasing and trading containers, providing a neutral, secure platform where suppliers and customers can seamlessly lease, buy, and manage their container transactions. As a Claims Resolution Expert, you will efficiently resolve disputes between customers across various claim types, acting as the main point of contact for customers and collaborating with external partners like insurance providers and surveyors.

Key Responsibilities
  • Claims Resolution: You will mediate and resolve customer disputes related to container quality, damages, or loss, ensuring a fair and swift resolution to enhance customer satisfaction.
  • Insurance Management: You will manage operational steps related to our insurance, including monthly declarations and reconciliations, and communicate with our insurance partners to resolve specific claim types.
  • Process Improvement: You will utilize data and emerging technologies to identify areas for improvement in claims handling processes, implementing enhancements to ensure scalability and efficiency while collaborating with cross-functional teams.
Requirements
  • You are a graduate with first experience in container logistics or operations.
  • You bring a hands-on attitude paired with a process-oriented mindset, eager to run day-to-day operations with a drive to improve existing processes continuously.
  • You have excellent communication and problem-solving skills, dedicated to customer service, focused on providing exceptional support and solving problems for client satisfaction.
  • You are proficient with Excel, Google Sheets, or similar tools to manage large amounts of data and drive process improvements.
  • You are fluent in English; proficiency in Mandarin is a plus.
About the Opportunity

This role offers a competitive salary of €60,000 - €80,000 per annum, depending on your level of experience. You will have room to make a significant impact by taking ownership and driving us forward with your dedication and hard work. We are partnered with the Fürstenberg Institut for personal coaching and professional development to support you along the way.

Our diverse and talented team operates with a growth-focused mindset, fostering an open-minded, collaborative, and high-performance driven culture where A-players thrive. You will enjoy a range of benefits, including a relocation bonus, 28 vacation days, language courses, a subsidized Deutschlandticket, mental healthcare program, bike leasing, and an office in Hamburg's city center.

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