Global Logistics Claims Resolution Specialist

Vor 6 Tagen


Hamburg, Hamburg, Deutschland Container xChange Vollzeit
About Us

Container xChange is the leading online platform for container leasing and trading, simplifying global trade logistics by providing a neutral infrastructure.

We have scaled beyond our start-up roots, disrupting the industry with a diverse team of 100+ professionals from 40+ nationalities.

The Role

This 6-month internship position offers valuable experience in container logistics. You will assist in resolving disputes between customers across various claim types, supporting our Claims team as the first point of contact while collaborating with external partners like insurance providers and surveyors.

You will mediate and resolve customer disputes related to container quality, damages, or loss, ensuring timely and fair resolutions. Additionally, you will support operational tasks related to insurance, including tracking monthly declarations and reconciling records, as well as contributing to improving claims handling processes.

Your Impact
  • Claims Resolution Support: You will be responsible for mediating and resolving customer disputes related to container quality, damages, or loss, ensuring timely and fair resolutions.
  • Insurance Management Assistance: You will support operational tasks related to insurance, including tracking monthly declarations and reconciling records, as well as collaborating with our insurance partners to address specific claim types.
  • Process Improvement: You will contribute to improving claims handling processes by analyzing data, leveraging emerging tools, and working closely with cross-functional teams.
What Makes You a Great Fit?
  • Pursuing a degree in Logistics, Business Administration, or a related field, or having recent graduation experience in the industry.
  • A hands-on attitude with a focus on process optimization and a desire to learn, contribute to daily operations, and help improve existing workflows.
  • Strong communication and problem-solving skills, dedicated to providing excellent customer support and resolving issues efficiently.
  • Bonus: First experience in container logistics or operations is a plus but not mandatory.
What to Expect

You will have full ownership and trust to drive impactful topics, supported by smart and driven individuals. Plus, get personal coaching and counseling for both professional development and personal support through our partnership with Fürstenberg Institut.

xChange culture & collaboration: our diverse and talented team operates with flat hierarchies and a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.

Other perks at xChange: 28 vacation days per year, mental healthcare & coaching program, discounted bike leasing, a subsidized Deutschlandticket, language courses and many more.



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