Financial Transaction Specialist

vor 9 Stunden


Hamburg, Hamburg, Deutschland Container xChange Vollzeit
Job Overview

We are seeking a skilled Financial Transaction Specialist to join our team at Container xChange. In this role, you will be responsible for managing customer accounts, leading customer support and audits, and driving process improvement.

About the Role

The Financial Transaction Specialist will have full ownership of customer portfolios, ensuring timely payments and providing platform guidance to clients. You will also lead customer support and audits, resolving discrepancies and liaising with collection agencies as needed. Additionally, you will drive process improvement by continuously seeking ways to reduce manual tasks and increase efficiency.

Key Responsibilities
  • Manage Customer Accounts: Take ownership of a customer portfolio, ensuring timely payments and providing platform guidance.
  • Lead Customer Support & Audits: Be the main contact for payment inquiries, resolve discrepancies, and liaise with collection agencies.
  • Drive Process Improvement: Continuously seek ways to reduce manual tasks, increase efficiency, and improve processes for higher-value outcomes.
Requirements

To be successful in this role, you should have 2-3 years of experience in accounts receivable and finance operations. You should bring hands-on experience in collections and customer service, ensuring excellent client interactions. A proactive mindset, proficiency in Excel, and experience using tools like NetSuite or Zendesk are also essential.

What We Offer

As a Financial Transaction Specialist at Container xChange, you can expect:

  • Ownership & impact: Full ownership and trust to drive impactful topics, supported by smart and driven individuals.
  • xChange culture & collaboration: A diverse and talented team operates with flat hierarchies and a growth-focused mindset.
  • Other perks: 28 vacation days, mental healthcare & coaching program, discounted bike leasing, a subsidized Deutschlandticket, language courses, and many more.
Compensation

Salary range is approximately €50,000 - €65,000 per year, depending on location and experience. This estimate includes costs of living in central Hamburg, Germany.



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