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IT Support Specialist

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

GULP – experts united is seeking a dedicated and customer-focused IT Support Specialist to join our growing team.

In this role, you will be the first point of contact for our clients, providing technical support and resolving their IT issues in a timely and efficient manner. You will work closely with our internal teams to ensure smooth operations and deliver exceptional customer service.

Your Responsibilities
  • Receive and assess customer inquiries and reported issues through our ticketing system.
  • Provide prompt and effective technical support to business clients in a first-level environment.
  • Continuously strive to improve operational processes and structures within the IT department.
  • Meticulously document all inquiries, fault reports, and resolutions for future reference.
  • Identify technical problems and develop practical solutions to address them.
  • Contribute to the creation and maintenance of comprehensive customer-oriented information within our knowledge databases.
Your Profile
  • Possess a successful completion of training or retraining in the IT sector, or an equivalent qualification.
  • Prior experience in first-level support is highly advantageous.
  • Demonstrate a strong understanding of common Microsoft operating systems.
  • Exhibit excellent written and verbal communication skills in both German and English.
  • Show willingness to work in shifts, including remote work arrangements.
  • Possess a customer-centric approach and a dedication to finding solutions.
  • Communicate effectively, demonstrate initiative, and possess a strong desire to learn.