IT Support Specialist

vor 1 Monat

Düsseldorf, Nordrhein-Westfalen, Deutschland GULP – experts united Vollzeit

Are you looking for a new challenge in the IT sector? We have an exciting opportunity for a Service Desk Agent at GULP – experts united. As a key member of our team, you will be responsible for providing top-notch support to our clients.

What we offer:

  • Direct placement in attractive positions with reputable companies
  • Unique network with both large and medium-sized companies in the region
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience

Your responsibilities:

  • Qualified telephone acceptance of inquiries and fault reports from customers (inbound)
  • Forwarding inquiries and fault reports to the IT experts in 2nd level support
  • Finding solutions in the first contact with the customer using existing descriptions

Your profile:

  • Successfully completed training in the IT environment, e.g. as an IT specialist, career starters with a strong affinity for IT are very welcome
  • Good written and spoken German and English skills
  • Service and customer orientation
  • Precise, systematic and absolutely reliable way of working
  • Open, friendly and courteous manner as well as a motivated personality

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