Guest Relation Team Member
Vor 7 Tagen
About Us
Romantik Hotels & Restaurants AG is a leading provider of luxury hospitality services, renowned for its warm and welcoming atmosphere. As a Guest Relation Team Member, you will be an integral part of our team, responsible for ensuring that our guests receive exceptional service and have a memorable experience.
Key Responsibilities
- Welcoming and assisting guests, providing personalized service and ensuring their needs are met
- Coordinating concierge services, including restaurant reservations, directions, and special requests
- Managing guest complaints and feedback, resolving issues promptly and professionally
- Preparing and sending personalized welcome letters to guests
- Maintaining accurate records of guest interactions and preferences
- Answering phone calls and directing them to the relevant department
- Organizing special arrangements and events for guests
- Processing check-in and check-out procedures for guests
- Coordinating feedback and follow-up with guests to ensure their satisfaction
- Accepting reservations on behalf of the reservations department
Requirements
- Completed education in hospitality or a related field
- Proficiency in German and English languages
- Positive attitude, natural friendliness, and a guest-oriented approach
- Reliability and teamwork skills
- Enjoyment of interacting with national and international guests
What We Offer
- A secure and future-proof job position
- A competitive salary
- A family-oriented company culture
- A central location in the heart of Osnabrück's old town
- The opportunity to bring your own ideas and implement them
- Recognition and appreciation for your engagement
- Support with finding accommodation, if desired
- Discounted overnight stays at all Romantik Hotels for you and your family/friends
- Corporate benefits, including attractive employee discounts
- Optimal training opportunities through the Romantik Hotel Lerncampus
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