Guest Relation Team Member

Vor 7 Tagen

Osnabrück, Niedersachsen, Deutschland Romantik Hotels & Restaurants AG Vollzeit

About Us

Romantik Hotels & Restaurants AG is a family-owned company that has been a part of the Osnabrück community for centuries. Our hotel, the Walhalla, is a member of the prestigious Romantik Hotels International, a group of boutique hotels that share our commitment to quality and excellence.

Job Summary

We are seeking a highly motivated and customer-focused Guest Relation Team Member to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Welcoming and checking in guests, ensuring a smooth and efficient process
  • Providing information and assistance to guests, including restaurant reservations, directions, and other concierge services
  • Handling guest complaints and concerns in a professional and courteous manner
  • Coordinating special events and arrangements for guests
  • Processing guest check-ins and check-outs
  • Maintaining accurate records and reports

Requirements

  • Completed education in hospitality or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Proficiency in German and English languages

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

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