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Guest Service Representative
vor 2 Monaten
Unique Opportunity: Enhance Guest Experience at Romantik Hotels & Restaurants AG
We are seeking a skilled Guest Service Representative to join our dedicated team at Romantik Hotels & Restaurants AG. As a Guest Service Representative, you will be responsible for creating unforgettable experiences for our guests.
Key Responsibilities:
- Welcome and assist guests throughout their stay, ensuring a seamless and enjoyable experience
- Handle concierge services and guest requests efficiently, providing timely and effective solutions
- Manage guest complaints and special occasions with professionalism and empathy
- Assist with check-in and check-out procedures, ensuring a smooth and efficient process
- Coordinate feedback and ensure guest satisfaction, driving continuous improvement
Requirements:
- Completed training in the hospitality industry, with a focus on customer service and relations
- Strong interpersonal skills and a guest-oriented mindset, with the ability to build rapport with diverse guests
- Fluency in German and English, with excellent communication skills
Benefits:
- Stable employment with a fair salary and opportunities for growth and development
- Support for relocation and discounted stays at Romantik Hotels & Restaurants AG
- Training and development opportunities to enhance your skills and knowledge
