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Team Lead

vor 2 Monaten


Hamburg, Hamburg, Deutschland GDV Dienstleistungs-GmbH Vollzeit

**About GDV Dienstleistungs-GmbH**

We are a leading provider of IT and business services to the insurance industry, with a strong focus on security, risk management, and innovation. Our company is a joint venture between the insurance industry and the German Insurance Association (GDV), and we operate with a neutral and independent approach.

**Our IT Services**

We offer a wide range of IT services, including secure and efficient digital communication, project management, and IT consulting. Our services are designed to meet the specific needs of the insurance industry, and we have a strong track record of delivering high-quality solutions.

**The Role**

We are seeking an experienced Team Lead to join our Application Management team. As a Team Lead, you will be responsible for the efficient management of software applications, IT systems, and platforms. Your tasks will include:

  • Providing transparent information flow and ideal conditions for your team's success
  • Engaging in day-to-day operations as a sparring partner for your team and clients
  • Acting as a mediator between customers and IT, enabling direct solutions, error analysis, and escalation to 3rd level support
  • Supporting your team in overcoming obstacles and facilitating cross-functional solutions
  • Contributing ideas for enhancing support quality and reflecting on them with your departmental management

**Requirements**

  • Completion of an IT-related apprenticeship or equivalent knowledge
  • Proven experience in Application Support
  • Previous leadership experience in projects or teams
  • Ability to integrate within your team and foster an interactive, self-organized culture
  • Strong problem-solving skills and the ability to categorize and prioritize service requests
  • Maintaining high standards in communication, especially in challenging situations

**What We Offer**

  • Job security with a full-time permanent position (38 hours per week)
  • Flexible working hours, time tracking, and hybrid work models
  • Modern office space allowing for coworking arrangements
  • 30 vacation days for full-time employees, special leave for family events
  • Competitive salary with attractive benefits and employee offers
  • Adequate IT equipment provided
  • Tailored onboarding and training opportunities
  • Convenient office location with great transport connections