Front Office Shift Manager
vor 3 Wochen
Job Summary
We are seeking a highly skilled and experienced Front Office Shift Manager to join our team at the Mercure Hotel Berlin Zentrum. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.
Key Responsibilities
- Manage the front office team, including supervising and training staff to ensure excellent service standards.
- Handle guest check-ins and check-outs, resolving any issues or concerns in a professional and courteous manner.
- Process ticket sales and manage the daily cash registers, ensuring accurate and efficient transactions.
- Prepare daily accounts and invoices, maintaining accurate records and ensuring timely payments.
- Provide exceptional guest care, responding to guest requests and resolving any issues promptly.
- Accept and process reservations, ensuring accurate and efficient handling of guest bookings.
- Prepare offers and promotions, working closely with the sales team to drive revenue growth.
- Train and instruct new staff members, ensuring they are equipped to provide excellent service.
Requirements
- Completed training as a hotel specialist or equivalent experience.
- Excellent command of written and spoken German and English.
- Good knowledge of guest service, reception, and reservations.
- Familiarity with MS Office programs.
- Well-groomed appearance and professional demeanor.
- Independent and responsible work style.
- Professional and social skills, with excellent communication and interpersonal skills.
- Team-orientated, flexible, and able to work under pressure.
- Enjoy dealing with guests and providing exceptional customer service.
What We Offer
- Full-time, permanent position with a 40-hour workweek.
- Competitive salary and benefits package, including holiday pay and additional holidays.
- Opportunities for further development and promotion within the company.
- Company training and development programs.
- Meal allowance and free drinks.
- Employee discount and additional benefits.
Equal Opportunities Employer
The Mercure Hotel Berlin Zentrum is an equal opportunities employer, welcoming applications from all qualified candidates regardless of gender, nationality, ethnic and social origin, religion, disability, age, or sexual orientation and identity.
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