Front Office Manager
vor 2 Wochen
We are seeking a highly skilled and experienced Front Office Manager to join our team at RADAS Jobbörse & Personalvermittlung GmbH. As a Front Office Manager, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and managing the day-to-day activities of our reception team.
Key Responsibilities:- Manage the front office team, including scheduling, training, and performance management
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
- Manage the front desk, including check-in, check-out, and room assignments
- Process payments, handle cash and credit transactions, and maintain accurate records
- Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless operations
- Monitor and maintain the front office area, including the reception desk, lobby, and surrounding areas
- Develop and implement strategies to improve customer satisfaction and loyalty
- Stay up-to-date with industry trends and best practices, and implement changes as needed
- Proven experience as a Front Office Manager or in a similar role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; degree in hospitality or a related field preferred
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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