Service Management Specialist
vor 3 Wochen
About the Role
We are seeking a highly organized and innovative Service Management Clerk to join our remote service management team at Worldline. As a key member of our team, you will be responsible for performing initial analysis, diagnosis, and resolution of fundamental problems related to our eHealth services.
Key Responsibilities
- Work in a remote service management team during agreed SLA times
- Perform initial analysis, diagnosis, and resolution of fundamental problems related to our eHealth services
- Diagnose and fix issues implementing corrective actions within prescribed guidelines
- Involve colleagues in downstream support with more in-depth problems and create corresponding tickets
- Build and modify knowledge documents related to performed work
Requirements
- Fluency in text and communication skills in German, with many customers communicating in German
- High technical level of English language proficiency for communication within the international Worldline team
- Sociable and communicative, with a willingness to work with customers and colleagues
- Basic knowledge of system architectures, Linux system operation, and possibly software development experience
About Worldline
We are a global leader in payments, committed to helping our people accelerate their careers. Our technology addresses persistent challenges of the payment world, and we are looking for big thinkers, people with passion, a can-do attitude, and a hunger to learn and grow. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.
Perks & Benefits
In addition to joining a global leader in payments, you can also expect an excellent range of benefits.
Shape the Evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for people who are able to independently process and solve minor inquiries and problems from our customers. People who persistently work on a problem and seek support when things get stuck. People willing to share their knowledge and experience with others by documenting their solutions.
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